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Front Desk Representative
2 months ago
We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at BOAZ ENTERPRISES LTD. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.
Key Responsibilities- Register arriving guests and assign rooms in a timely and efficient manner.
- Process group arrivals and departures, taking into account room availability and guest preferences.
- Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date records.
- Provide information on hotel facilities and services, including dining options, amenities, and local attractions.
- Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
- Maintain an inventory of vacancies, reservations, and room assignments, ensuring accurate and up-to-date records.
- Clerical duties, including faxing, filing, and photocopying, as required.
- Answer telephone calls and relay messages to guests and staff, ensuring prompt and efficient communication.
- Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
- Secondary (high) school graduation certificate.
- Ability to work in a fast-paced environment, with attention to detail and excellent organizational skills.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and staff.
- Ability to stand for extended periods and work in a dynamic environment.
- Client focus, with a strong commitment to providing exceptional customer service.
- Excellent oral communication skills, with the ability to communicate effectively with guests and staff.
- Organized and able to work independently, with a strong attention to detail.
- Team player, with a strong commitment to working collaboratively with colleagues.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- A chance to work with a talented and dedicated team.