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Operations Specialist

1 month ago

Montreal, Quebec, Canada Sephora USA, Inc Full time
Job Summary

We are seeking a highly organized and detail-oriented Operations Consultant to join our team at Sephora USA, Inc. As an Operations Consultant, you will work closely with the Operations Supervisor to maintain stockroom organization and merchandise updates.

Key Responsibilities
  • Provide exceptional client service and support to clients during store business hours.
  • Assist in training other cashiers and consultants on Point-Of-Sale (POS) and MPOS systems.
  • Maintain standards of cleanliness and organization within the cashier zone.
  • Be aware of and assist in maintaining SEPHORA's merchandising concepts.
  • Participate in programs to reduce shortage/loss.
  • Perform shipment receipt and processing in a timely manner.
  • Organize and maintain stockroom per company standards.
  • Process transfers, damages, and testers per company standards.
  • Check in all visual elements and communicate missing/damaged pieces to Operations Supervisor.
  • Ensure safety and tidiness standards are respected and maintained at all times.
  • Communicate inventory issues/concerns to Supervisor(s), Assistant Manager(s), or Store Manager.
  • Ensure compliance with sampling policies and procedures.
  • Participate in inventory control.
Requirements
  • 1-2 years of retail/client service industry experience, preferably in a stockroom capacity.
  • Possess good computer, arithmetic, and organizational skills.
  • Ability to multi-task, while being attentive to the needs of clients and the business.
  • Effective time management, problem-solving, and communication skills.
  • A High School graduate or equivalent.
  • Flexible availability including evenings, weekends, and holidays is required.
Physical Requirements
  • Work in a fragrance-filled environment.
  • Lift and carry up to 50 pounds.
  • Bend and stretch to stock shelves.