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Shift Supervisor

2 months ago


Calgary, Alberta, Canada Starbucks Full time

Job Summary

The Shift Supervisor is a key member of the Starbucks team, responsible for ensuring the smooth operation of the store during their shift. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities

  • Assist in monitoring the day-to-day activities of team members, providing guidance and support as needed.
  • Coordinate breaks and ensure adequate staffing levels to meet customer demand.
  • Complete opening and closing procedures, including inventory management and cash handling.
  • Provide on-the-job training to new team members and ensure they are equipped to perform their duties effectively.
  • Operate cash registers and process transactions accurately and efficiently.
  • Maintain a clean and organized store environment, adhering to Starbucks' high standards for quality and customer experience.
  • Monitor and maintain inventory levels, including ordering and receiving supplies as needed.
  • Resolve customer complaints in a professional and courteous manner, ensuring customer satisfaction and loyalty.
  • Practice excellent food safety and sanitation practices, adhering to Starbucks' HACCP standards.
  • Monitor and report any safety concerns or incidents to management.

Requirements

  • High school diploma or equivalent required.
  • Minimum of 6 months supervisory or lead experience preferred.
  • Ability to speak, read, and comprehend instructions, short correspondence, and policy documents.
  • Food and beverage, cash handling, and customer service experience preferred.
  • Ability to bend, twist, and stand for long periods, as well as lift and move up to 40 pounds.
  • Frequent immersion of hands in water and water-diluted chemical solutions.

Benefits

  • Competitive compensation and benefits package.
  • Flexible spending account for health expenses.
  • 401(k) retirement savings plan.
  • Paid vacation and sick leave.
  • Employee and family members comprehensive benefits, including medical, dental, vision care, long-term disability, short-term disability, and life insurance.
  • Credit union membership.