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Bilingual Account Manager, Commercial Servicing Specialist
2 months ago
CMLS Financial is seeking a highly motivated and customer-focused Account Manager to join our Vancouver team. As a key member of our commercial mortgage servicing team, you will be responsible for assisting the Director, Commercial Servicing in the post-funding management of a sizeable commercial mortgage portfolio.
Key Responsibilities- Interface with investors and borrowers to negotiate and manage various loan issues, including insurance claims settlements, expropriations, and mortgage assumptions.
- Review and interpret loan documentation to ensure compliance with servicing contract requirements.
- Timely satisfaction of tasks and application writing while maintaining high levels of customer satisfaction.
- Coordinate and manage multiple parties, including lawyers, borrowers, investors, and originators, to ensure seamless account management.
- Monitor watch lists and administer early arrears to prevent defaults.
- Prepare business cases and credit recommendations to support portfolio management decisions.
- Experience in commercial mortgage funding, servicing, administration, account management, and/or commercial real estate credit analysis.
- Bilingualism in English and French with strong verbal and written communication skills.
- Excellent knowledge of commercial real estate, with a focus on income-producing properties in the four main sectors: multi-family, industrial, office, and retail.
- Experience in underwriting, administering, and servicing CMHC-insured loans, including loan review, workout, and default management.
- Strong customer focus with the ability to foster positive relationships with internal and external stakeholders.
- Familiarity with mortgage law, loan agreements, and security agreements.
- Ability to analyze problems, challenges, or solutions in real estate loan terms and conditions.
- Resourcefulness and creativity in developing action plans that satisfy both CMLS Financial and the borrower.
- Ability to thrive in a fast-paced environment with minimal day-to-day management but be accountable to report into a Manager.
- Excellent communication skills, both written and verbal, with a focus on email as a tool to facilitate communication.
- Passion for real estate combined with an understanding of financial statement analysis.
- Strong analytical and problem-solving skills with high attention to detail.
- Ability to work on and prioritize multiple deadlines.
- Intermediate to advanced level user of Microsoft Office (Excel and Word).
- Health and Wellness Spending Accounts.
- Health, Drug, Vision, and Dental benefits.
- Paid vacation, sick days, and personal days (in addition to all civil and statutory holidays).
- RRSP Matching Program.
- Maternity / Parental Leave Top Up Program.
- Discounted gym memberships.
- Travel assistance and EAP.
- Business Casual dress code.
- Company social events and sport teams.
- Hybrid work arrangements and telecommuting opportunities.
CMLS Financial is the leading provider of capital solutions for commercial property owners, developers, and real estate investors. With over 50 years of experience, 30,000 clients, $35 billion in assets under administration, and offices coast to coast, we continue to deliver unparalleled capital solutions for all our clients' needs.
We are committed to providing our people with a challenging and rewarding career because our employees are what set us apart. We are an equal opportunity employer committed to diversity and inclusion, and we welcome applications from all qualified candidates.
