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Senior Client Experience Associate

2 months ago

Montreal, Quebec, Canada Banque Scotia Full time

About the Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Senior Client Experience Associate. As a key member of our Canadian Branch Network, your primary objective will be to provide exceptional service to our clients throughout their journey with us.

Key Responsibilities

  • You will act as a front-line representative, ensuring clients are efficiently and effectively served.
  • You will contribute to branch objectives by identifying and pursuing sales opportunities (e.g., opening new accounts, executing pre-approved credit offers, processing CPGs, etc.).
  • You will build and maintain strong, lasting relationships with clients.
  • You will leverage your technical expertise to present and promote our digital banking services and self-serve options to clients.

Requirements

  • You will possess strong customer service skills.
  • You will be committed to delivering professional, friendly, and efficient service.
  • You will be flexible and willing to work a varied schedule.
  • You will have a proven track record of sales and marketing calls, as well as experience in providing financial advice.
  • You will possess strong technical skills to present and promote our digital banking services and self-serve options.

What We Offer

  • The opportunity to join a forward-thinking organization where you will collaborate with a team of innovators.
  • A career development path that is both enriching and diverse, with opportunities for professional growth and advancement.
  • The chance to be part of an organization committed to driving progress within communities, both for our clients and our employees.
  • A compensation package that is competitive, along with excellent benefits.

As per the Bank's language assessment, the successful candidate must be able to communicate in both English and French, as they may serve an English-speaking clientele.