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Jewelry Department Manager

2 months ago

Victoria, British Columbia, Canada Westshore Jewelry Full time
Job Title: Jewelry Department Supervisor

We are seeking a highly skilled and experienced Jewelry Department Supervisor to join our team at Westshore Jewelry. As a key member of our management team, you will be responsible for overseeing the daily operations of our jewelry department, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Supervise and coordinate the activities of jewelry sales staff, including training and development.
  • Manage inventory, including ordering and receiving merchandise, and maintaining accurate records.
  • Authorize payments, returns, and exchanges, ensuring compliance with company policies and procedures.
  • Establish and maintain work schedules, ensuring adequate staffing levels and optimal productivity.
  • Prepare sales reports, analyzing sales data and identifying opportunities for growth.
  • Resolve customer complaints and issues, providing exceptional customer service and ensuring customer satisfaction.
  • Organize and maintain inventory, including visual merchandising and display.
  • Supervise and coordinate the activities of office and volunteer staff, ensuring seamless operations.
  • Conduct online marketing and e-commerce activities, including social media promotions and website management.
Requirements:
  • 1-2 years of experience in a supervisory role, preferably in a retail or jewelry industry setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, customers, and vendors.
  • Strong analytical and problem-solving skills, with the ability to analyze sales data and identify opportunities for growth.
  • Ability to work in a fast-paced environment, with tight deadlines and high pressure.
  • Attention to detail, with the ability to maintain accurate records and ensure compliance with company policies and procedures.
Benefits:
  • Competitive salary and commission structure.
  • Free parking and on-site amenities.
  • Opportunities for professional growth and development.
Support for Newcomers and Refugees:
  • Westshore Jewelry participates in a government program that supports the settlement and integration of newcomers and refugees.
Support for Youth:
  • Westshore Jewelry participates in a government program that supports youth employment.
Support for Veterans:
  • Westshore Jewelry participates in a government program that supports veterans.
Support for Indigenous People:
  • Westshore Jewelry participates in a government program that supports Indigenous people.
Support for Visible Minorities:
  • Westshore Jewelry participates in a government program that supports members of visible minorities.