Customer Service and Operations Coordinator
3 weeks ago
About CB Canada
CB Canada is a leading provider of innovative logistics solutions, serving Fortune Global 500 organizations with a commitment to excellence and customer satisfaction.
Job Summary
This position plays a critical role in the package center, delivering exceptional customer service and coordinating administrative activities to drive business success.
Key Responsibilities:
- Provide outstanding customer service to walk-in customers and respond to telephone inquiries in a professional and courteous manner.
- Take ownership of customer shipping needs, offering viable solutions and alternatives to meet their requirements.
- Stay up-to-date on product and service offerings, industry trends, and alternative solutions to provide expert advice to customers.
- Operate and maintain all equipment, software, and devices, with the ability to train others on their use.
- Maintain a clean, organized, and safe working environment, adhering to company standards and regulations.
Requirements:
- High school diploma or equivalent, with a strong foundation in computer skills, including Microsoft Office and Adobe Suites.
- Excellent verbal and written communication skills, with the ability to work effectively in a team environment.
- Ability to lift 40+ pounds and work flexible shift hours, up to 5 days per week.
CB Canada is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from candidates who require workplace accommodations.
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