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Route Manager

2 months ago

Toronto, Ontario, Canada First Student Shared Services Full time

Job Summary

At First Student Shared Services, we are seeking a highly skilled and experienced Transportation Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and efficient transportation of students to and from school.

Key Responsibilities:

  • Oversee all routes and scheduling of buses to ensure timely and efficient transportation of students
  • Counsel and coach drivers and monitors to ensure high levels of customer service and safety
  • Handle heavy phone and radio traffic to respond to customer inquiries and resolve issues
  • Take all scheduling and driver complaints and report to Operations Supervisor/Contract Manager
  • Serve as primary communication liaison with major contracted customers
  • May handle charter reservations, billing, or driver payroll
  • Provide solutions to drop-off and pick-up problems
  • Handle back-up driver duties or perform miscellaneous clerical duties as needed
  • Complete assignment of special projects
  • Assist with supervision of day-to-day operations

Requirements:

  • 3-5 years experience in transportation or logistics
  • High school diploma or equivalent
  • Basic knowledge of radio dispatch equipment
  • Excellent communication and customer service skills
  • Ability to deliver under time constraints and deadlines
  • Previous terminal operations, dispatch, or driver experience
  • Computer literate
  • Subject to Background check

About First Student Shared Services

We are a leading provider of student transportation services, committed to putting our customers first and delivering dependable transportation solutions. Our team is dedicated to providing safe and efficient transportation to students, and we are seeking a highly skilled and experienced Transportation Coordinator to join our team.