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Store Operations Manager
3 months ago
Employment Type: Full-time
A Store Operations Manager is dedicated to motivating our team while ensuring our Customers achieve success and fostering business growth with integrity.
This advanced-level sales and management role supports various functions across the business spectrum.
The position necessitates a comprehensive understanding of store operations, automotive systems, and product knowledge, with the capability to identify, troubleshoot, and assist with DIY projects.
The typical schedule consists of 5-6 days per week, with 11-hour shifts, including rotating nights and weekends, along with an hour allocated for lunch.
Key Responsibilities:
- Manage and enhance Professional Customer relationships and sales, ensuring the team is accountable for executing Customer action plans.
- Oversee the selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
- Fulfill Manager on Duty responsibilities, including coaching, floor and phone management, task assignment and completion, safety protocols, and opening/closing duties.
- Lead change management initiatives effectively.
- Promote diversity and cultivate a respectful environment for both Customers and Team Members.
- Provide DIY services such as battery installation, testing, and wiper installation.
- Execute and train on project and product quality recommendations.
- Implement and train on all store operational processes and procedures, as well as testing and diagnostic equipment for DIY services.
- Manage inventory systems and store equipment training.
- Recruit, select, hire, and develop high-quality Team Members.
- Possess a working knowledge of automotive systems, preferred.
- Communicate effectively in English (Spanish is a plus) and build strong relationships with Customers, peers, and upper management.
- Utilize Microsoft software proficiently (Word, Excel required) and hold others accountable while providing constructive feedback in an inspiring manner.
- Have 2-3 years of experience managing a team in a fast-paced, dynamic retail environment.
- Demonstrate successful experience in managing profitability.
- Education: High school diploma or GED required; Bachelor's degree in business or a related field preferred.
- Must possess a valid driver's license.
The role may involve occasional exposure to moving mechanical parts, toxic or caustic chemicals, and electrical hazards.
