Quality Assurance Specialist

2 weeks ago

Québec, Quebec, Canada Tech Mahindra Full time
Job Description

**Job Title:** Bilingual Quality Associate

**Job Summary:** We are seeking a highly skilled Bilingual Quality Associate to join our team at Tech Mahindra. The successful candidate will be responsible for ensuring the quality of our services and providing feedback to our teams to improve customer experience.

Key Responsibilities:
  • **Quality Monitoring:** Monitor and evaluate the quality of our services, identifying areas for improvement and providing feedback to our teams.
  • **Reporting and Analysis:** Analyze data and provide reports on the quality of our services, identifying trends and areas for improvement.
  • **Coaching and Feedback:** Provide coaching and feedback to our teams to improve their performance and customer experience.
  • **Process Improvement:** Identify areas for process improvement and implement changes to improve the quality of our services.
  • **Communication:** Communicate effectively with our teams, stakeholders, and clients to ensure that quality standards are met.
  • **Problem-Solving:** Identify and resolve quality-related issues in a timely and effective manner.
Requirements:
  • **Language Skills:** Fluent in English and French.
  • **Communication Skills:** Excellent verbal and written communication skills.
  • **Analytical Skills:** Strong analytical and problem-solving skills.
  • **Quality Assurance:** Knowledge of quality assurance principles and practices.
  • **MS Office:** Proficient in MS Office and quality tools.
  • **Experience:** Relevant working experience in an international service desk or technical support environment.
What We Offer:
  • **Opportunity to work with a leading IT company.
  • **Chance to develop your skills and career.
  • **Collaborative and dynamic work environment.
  • **Competitive salary and benefits package.

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