Airport Operations Supervisor

4 weeks ago

Old Toronto, Ontario, Canada Qatar Airways Group Full time
Job Title: Airport Service Duty Officer

We are seeking a highly skilled and experienced Airport Service Duty Officer to join our team at Qatar Airways Group. As a key member of our airport operations team, you will play a critical role in ensuring the smooth and efficient handling of flights, passengers, and baggage.

Key Responsibilities:

  1. Supervise and control flight-handling activities, including flight editing, check-in, transfers, and boarding, to ensure a high service standard.
  2. Ensure that passenger and aircraft handling practices conform to safety and security standards.
  3. Manage and control manpower on the shift to optimize utilization and maintain staff morale and discipline.
  4. Ensure proper allocation of manpower and resources in airport operations.
  5. Complete checks to ensure adequate standards are maintained.
  6. Resolve customer problems and complaints while on duty, working with all departments to provide resolutions.
  7. Facilitate ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.

Requirements:

  1. Relevant experience in an airline or reputed Ground Handling Operations at supervisory level.
  2. Strong background in Airport or GHA Operations.
  3. Good understanding of Conditions of Carriage, International Civil Aviation Safety and Security Procedures in accordance with ICAO and IATA.
  4. Overall knowledge of airport functions within passenger and baggage handling, weight and balance, and dangerous goods regulations.
  5. Excellent customer focus and service delivery.

Important Note: You must be authorized to work lawfully in Canada. This position is not eligible for visa sponsorship.

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