Field Service Technician
4 weeks ago
At Alfa Laval, we're committed to delivering exceptional service and support to our customers. As a Field Service Technician, you'll play a critical role in ensuring the reliable operation and optimal performance of our equipment.
Key Responsibilities:- Provide on-site service and support for mechanical and electrical components of Decanters, High Speed Separators, and Plate Heat Exchangers.
- Install, configure, modify, overhaul, fault diagnose, and repair Alfa Laval products, equipment, and systems.
- Perform trial test runs to ensure performance rates and quality meet established specifications.
- Document equipment serviced, parts used, travel/site hours, and expenses to support customer invoicing.
- Advise operators and maintenance personnel on operating procedures for working safely around our equipment.
- Perform preventive maintenance service calls on customer equipment.
- Assist customer maintenance personnel with technical and procedural troubleshooting techniques.
- Assist and train customer maintenance and supervisory personnel on how to operate our equipment and perform maintenance tasks.
- Proactively visit customers to develop new relationships and maintain existing ones.
- Review upcoming service visits and customer requests to ensure excellent customer service and experience.
- Proactively recommend replacement parts, critical stock parts, and system upgrades via phone and/or in person.
- Prepare customer service reports after each visit to effectively communicate findings, work performed, recommendations, and suggested replacement or spare parts.
- Manage travel arrangements and expenses.
- Travel approximately 50% of the time, requiring a passport.
- Provide daily reports of activity to the Field Service Manager when on a job and working from the home office.
- Act in accordance with Alfa Laval standards, adhering to ISO9001 and QHSE requirements.
- Perform platform/offshore work as required.
- Technical diploma with a mechanical or electrical focus or technical/vocational training.
- Journeyman status in mechanical or electrical with mechanical and electrical aptitude.
- Minimum of five to ten years of industrial experience with a mechanical or electrical focus or demonstrated work-related mechanical and/or electrical proficiency.
- 3-5 years of experience with heat exchangers and/or separation equipment.
- Experience and knowledge of heat transfer systems and separation equipment.
- Broad-based, hands-on knowledge and experience with various types of mechanical equipment to provide technical guidance and troubleshooting solutions.
- Ability to listen to customer needs and develop action plans to satisfy their needs.
- Solid understanding of maintenance work processes.
- General knowledge of vibration analysis.
- Strong organizational, oral and written communication, analytical, and interpersonal skills.
- Strong customer relationship building abilities with excellent influencing, persuading, and negotiating skills.
- High energy with a high level of self-initiative and strong sense of urgency.
- High integrity.
- Computer skills (i.e., Microsoft Office).
- Ability to use measuring devices (multi-meter, temperature, pressure, airflow, etc.).
- Ability to read electrical schematics, piping, and instrumentation diagrams (PID).
- Ability to troubleshoot and solve technical problems and work independently.
- Safety training, staying current with annual, monthly, and bi-annual required training for immediate job site access.
- Strong verbal and written skills.
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