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Telecommunications Network Analyst, Radio Canada International
2 months ago
Job Title: Senior Network Operations Specialist, Telecommunications
Job Summary:
We are seeking a highly skilled Senior Network Operations Specialist, Telecommunications to join our team at Radio Canada International. As a key member of our IT department, you will be responsible for monitoring, maintaining, and improving our Telephony network infrastructure.
Key Responsibilities:
- Network Monitoring and Maintenance: Proactively monitor network logs and alarms to ensure the health and stability of our Telephony network infrastructure.
- Troubleshooting and Root Cause Analysis: Troubleshoot possible network connectivity or infrastructure-related problems as they relate to Telephony, and provide root cause analysis on any telephony outage.
- Network Operations: Receive trouble tickets from our Network Operation Centre and take care of client telephony requests, work with network monitoring tools such as Cisco Prime, Avaya, SNMPc, Solarwinds, and LiveAction.
- Outage Management: Investigate, communicate, triage, and escalate outages to ensure minimal disruption to our services.
- Documentation and Knowledge Sharing: Supplement existing documentation and update it as the environment is modified, and create trouble cases with vendors and service providers to diagnose telephony issues.
- Client Communication: Communicate with clients in a polite, professional, and timely manner, and reconfigure replacement hardware, ship, and coordinate the installation with regional staff.
Requirements:
- Education and Experience: Bachelor's degree or college diploma in computer science or other appropriate field, as required in the role, along with a minimum of three (3) years of proven experience performing network operations duties; or a minimum of five (5) years of relevant work experience and proven ability in IT Telephony administration and analysis.
- Technical Skills: Proficiency with Cisco Internetworking (switching/routing), Cisco IOS, IOS-XE, IOS-XR, and NX-OS, various network protocols such as IP, TCP, UDP, FTP, ARP, QoS, VoIP, OSPF, DNS, Spanning-tree, ECMP, VPC, 802.1q, 802.3ad, GRE, Avaya CS1000, MG1010, and other Avaya Telephony products, cloud computing and virtualization concepts, Cisco wireless controllers and access points, Cisco Unified Call Manager, Avaya Call Pilot, network monitoring systems and technologies such as SNMP, NETFLOW, IP SLA, packet analysis (wireshark & netscout), and Jira ticketing system or other corporate ticketing system.
- Soft Skills: General knowledge of IT security, working knowledge of English, ability to analyze network log information, ability to write documentation and technical specifications, ability to manage multiple priorities and urgent requests, problem-solving skills, ability to manage stress and meet deadlines, ability to learn new skills and work well in a team, ability to communicate effectively with internal clients, independent, self-motivated, and responsible, service-oriented attitude, high level of attention to detail, willingness to work outside of normal business hours (evenings and weekends), and willingness to be on call 24-7 (including weekends and holidays) on a rotating basis.
