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Area Service Manager
2 months ago
Job Summary: We are seeking a highly skilled and experienced Area Service Manager to join our team at Glory Global Solutions. As a key member of our operations team, you will be responsible for managing a team of field service technicians and ensuring the delivery of exceptional customer service.
Key Responsibilities:
- Manage a team of field service technicians to ensure timely and efficient completion of customer calls and service level agreements.
- Develop and implement short- and long-term plans to grow the field service business, maximize profitability, and provide world-class service to customers.
- Collaborate with sales account managers to create and support opportunities to sell new equipment and services.
- Monitor and report on key performance indicators, including SLA achievement, technician productivity, and customer satisfaction.
- Ensure compliance with company policies and procedures, and maintain a positive and motivating work environment for field technicians.
Requirements:
- 3+ years of experience managing field service teams and front-line supervisors.
- Ability to travel up to 50% of the time in designated regions.
- Valid driver's license.
- Strategic planning capability and basic understanding of technical documents.
- Personal ownership and accountability to service delivery and results.
About Us: Glory Global Solutions is a leading provider of cash technology solutions, and we are committed to delivering exceptional service to our customers. We offer a competitive compensation package, including benefits and opportunities for professional growth and development.
