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Luxury Lounge Operations Manager
3 months ago
Company Overview
Why choose Accor?
Accor is a global leader in hospitality, providing exceptional experiences across a range of hotels and resorts. Our properties are designed to offer unparalleled comfort and service, ensuring that every guest enjoys a memorable stay.
Benefits of working with us:
A supportive and inclusive work environment that prioritizes employee well-being Recognition as a Great Place to Work Canada Opportunities for personal and professional growth within a dynamic team Global travel and internal transfer programs to explore new destinations Complimentary meals in our staff dining facilities Enjoy a complimentary hotel stay for two through our guest program Employee benefit card for discounts at Accor properties worldwide Engage in meaningful Corporate Social Responsibility initiatives Comprehensive benefits package including health, dental, and retirement plans Salary range of $68,000 - $70,000 with additional financial incentives Additional perks such as parking reimbursement and mobile phone allowance Job ResponsibilitiesRole Overview:
As the Luxury Lounge Operations Manager, you will embody the essence of delivering an extraordinary experience for our most discerning guests.
Key Responsibilities:
Inspire and lead a dedicated team focused on exceptional service delivery Drive performance metrics related to revenue, guest satisfaction, and operational efficiency Ensure compliance with all operational standards and procedures Collaborate with culinary teams to curate an exquisite lounge menu Foster interdepartmental relationships to enhance the guest experience Analyze industry trends and implement strategies for improvement Manage forecasting, scheduling, and budgetary processes Address guest concerns promptly and effectively Coordinate with front office staff for seamless guest arrivals and departures Enhance guest engagement through personalized communication Maintain the lounge and facilities to the highest standards of cleanliness and service Implement innovative initiatives to elevate the guest experience Participate in sustainability efforts and promote health and safety protocols Assist in other front office operations as needed Additional responsibilities as assigned QualificationsRequired Skills and Experience:
Proven leadership abilities with a focus on team development and customer service excellence Creative and dynamic individual capable of thriving in a fast-paced environment Strong attention to detail and proactive problem-solving skills Excellent communication skills, both verbal and written Minimum of 1-2 years of experience in hospitality management Previous experience in food and beverage operations is advantageous Relevant educational qualifications in Hospitality Management are preferred Must be fully vaccinated against COVID-19 as a condition of employment Additional InformationWork Eligibility: Candidates must be legally authorized to work in Canada.
Commitment to Diversity: Accor is dedicated to fostering a diverse workforce and promoting inclusive practices.
Why Accor?
We are more than just a hospitality leader; we are a community that values individuality and growth. Join us in creating memorable experiences for our guests while pursuing your own career aspirations.
Embrace your passion, care for the environment, and challenge the ordinary #BELIMITLESS
