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Implementation Specialist

2 months ago

Toronto, Ontario, Canada Clarivate Full time

About the Role

We are seeking a highly skilled Implementation Consultant to join our team at Clarivate.

Key Responsibilities

  • Coordinate, lead, and deliver implementation projects for Ex Libris products.
  • Work with Academic and other libraries and their skilled stakeholders, including Librarians, Deans, and other faculty.
  • Gather information from clients/stakeholders to determine their challenges and priorities.
  • Approach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trust.
  • Seek to understand workflows and how our solutions can best support their day-to-day activities.
  • Ensure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementation.
  • Provide advice and support.

About the Team

An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support implementing Ex Libris products. Internally, you will work with the Professional Services Department, Product Support Teams, and Alma Migration Operations. Externally, you work with Librarians and other staff within libraries.

Requirements

  • Bachelor's degree or higher in related field.
  • 5 plus years of relevant experience.
  • Master's degree in library/information sciences or related technical field.
  • Experience working with Ex Libris or ProQuest products.
  • Background in library workflows and standards.
  • Customer service experience in library or other business/technical settings.

What We Offer

  • Full time, permanent position.
  • Ability to travel up 10%.
  • Opportunity to work with industry leading product.

Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled