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Guest Services Representative, La Costa

3 months ago

Old Toronto, Ontario, Canada Equinox Fitness Club Full time
Guest Services Representative, La CostaOverview

OUR STORY

Equinox Group is a rapidly expanding collective of the world's most renowned, experiential, and unique lifestyle brands. We continuously pursue what is next for enhancing life - and boldly expand the lifestyle brands and experiences that define it. Alongside Equinox, our other brands, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media are all celebrated for inspiring and motivating members and employees to elevate their lives. Our portfolio of brands is recognized globally with locations in every major city across the United States, as well as in London, Toronto, and Vancouver.

OUR CODE

We are passionate abouthigh performance living and we embody this philosophy – dedicating time to our own health and fitness. We believe that everyone possesses untapped potential, and it requires adisruptive approach to unleash it. Wedream big and refuse to settle for the ordinary. Wesweat the details. We never accept less than110% tosupport one another in delivering the Equinox experience and enabling our members to achieve outstanding results. We are obsessed with what's new, what's now, what's next. We don't just follow trends; we lead, staying ahead of the curve in fashion, culture, and consumer behavior. We are not merely a company; we are a community invested in each other's success. We valuehumility and ateam-oriented approach at every level of the organization.

If you are a high-performing individual who is passionate about success and inspiring others, we are eager to explore career opportunities with you.

Job Description

We are seeking dynamic, creative, and enthusiastic Guest Services Representatives to join the Equinox team. This is an excellent opportunity for candidates looking to make a significant impact in a thriving and vibrant organization.

  • Professionally welcome members and guests
  • Verify membership IDs upon entry
  • Answer phone calls in a professional manner
  • Address member inquiries, concerns, and discrepancies
  • Update member accounts as necessary
  • Maintain a tidy and organized workspace
  • Ability to work various shifts including opening, closing, and mid-day
  • Conduct tours for members
  • Deliver the highest level of customer service to members, prospective members, and guests
  • Assist other departments with related tasks
Qualifications
  • Minimum of 1 year in customer service or a related field
  • High school diploma/GED required or equivalent work experience
  • Dependable, professional, computer literate, energetic, and friendly
  • Preferably interested in health, fitness, and/or sports
  • Must be personable, vibrant, and outgoing
  • Must be able to communicate effectively in person, via email, and over the phone

ESSENTIAL PHYSICAL REQUIREMENTS

  • Must be able to perform all essential physical aspects of the position, which may include standing for extended periods, sitting, constantly walking, squatting, stooping, reaching, and bending above and below shoulder height
  • Must be able to perform pushing, pulling, and lifting up to 50 lbs at a time
Additional Information

ADDITIONAL INFORMATION

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

  • We offer competitive salary, benefits, and industry-leading commission opportunities for club employees
  • Complimentary Club membership
  • Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop

Pay Transparency - $15.50/hour

This job description is intended to outline the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.


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