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Senior Systems Administration Lead

2 months ago

Vancouver, British Columbia, Canada PHSA Full time

Job Summary

The Senior Systems Administration Lead will provide leadership and direction to a team in a distributed and centralized computing environment. The role is responsible for the day-to-day management and administration of BC Children's Research's enterprise server infrastructure and related systems.

Key Responsibilities

  • Provides leadership, guidance, and supervision of staff using effective leadership techniques, coaching, mentoring, and skills development.
  • Provides work direction to assigned staff, including monitoring requests received and distribution of work, ensuring response times and other performance targets are met in accordance with established guidelines.
  • Coaches team members and determines related orientation and training needs through methods such as discussing individual and team goals, clarifying requirements, and discussing progress.
  • Leads and coordinates work assignments and ensures appropriate staff coverage by developing and maintaining a staffing schedule, organizing work flows, and re-prioritizing work according to changing demands.
  • Responsible for the procurement of research-related IT infrastructure equipment, ensuring purchases are aligned with PHSA and funder policy and works to secure the most competitive pricing.
  • Provides specialized technical expertise to BC Children's scientific programs in all aspects of IT infrastructure and operating systems, including server design, installation, web, database, security, and storage environments.
  • Implements solutions that promote the integration of technologies based on industry standards, research direction, and requirements of funders.
  • Provides specialized technical expertise and support in all aspects of organization-wide infrastructure and operating systems, including file and print, web, database, messaging, anti-virus, storage environments.
  • Coordinates and implements system upgrades and system tuning to ensure maximum performance, security, and stability of servers, including capacity planning for current and anticipated loads in response to policy, client requirements, or technology-related to server systems.
  • Documents technical support procedures, including hardware/software installation and testing, and ensures system documentation is developed and maintained, including backup schedules and disaster recovery planning.
  • Takes part in major problem reviews with other members of the IT department and makes suggestions for network, services availability, and performance improvements.
  • Maintains close communications with the Team Lead, Service Desk, and Team Lead, Programming, and liaises with other information systems groups to ensure awareness of new developments within the research community and industry.
  • Participates in projects and meetings on an ad hoc basis, as required.
  • Leads and supervises the technical delivery of projects undertaken by staff, ensuring effective use of technical resources.
  • Provides technical consulting related to the acquisition of new systems and standards or the implementation of new applications on existing systems.
  • Maintains an awareness of current information system trends and issues through literature review, contact with peers at other organizations, and attendance at seminars, workshops, and educational programs.

Requirements

  • A level of education, training, and experience equivalent to a Bachelor of Science Degree in Computer Science or related field, plus five (5) years recent related experience in an information systems technical environment.
  • Minimum two (2) years recent experience in a leadership role.
  • Proven hands-on specialized project experience with Microsoft's infrastructure tools and technologies, including Linux, VMWARE, CISCO, iSCSI/FC Storage, Windows 2008/2012 server operating systems.
  • Expert knowledge and understanding of core Microsoft & Linux technologies and strategies, including technology design, implementation, equipment, and support functions related to Exchange, SMS, Visual Basic, IIS, Active Directory, SQL Server, DNS, VPNs, and general networking.
  • Strong enterprise-level experience in the systems administration and implementation in a large-scale environment, including backup and recovery methods.
  • Excellent interpersonal, oral, and written communication skills, with the ability to communicate complex ideas in simple terminology.
  • Ability to understand and clearly relate technical information and principles of operation to other members of the organization.
  • Ability to analyze operational problems and recommend innovative solutions, demonstrating time management skills.
  • Proven ability to plan and execute complex projects with stringent budgets and timelines.
  • Certifications such as Microsoft MCSE/MCDBA or VMWARE would be an asset.
  • Demonstrated knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents, including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, and Remembering Keegan: A First Nations Case Study.
  • Supports team members on their learning journey related to Indigenous-specific Anti-racism, Indigenous Cultural Safety, and Humility, DEI, and anti-racism.
  • Works collaboratively with appropriate Indigenous teams and Diversity Equity and Inclusion departments to ensure holistic application of culturally safe, equitable, and anti-racist lenses.
  • Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC and BC's Declaration on the Rights of Indigenous Peoples Act.