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Senior IT Manager
2 months ago
Sierra Space: Pioneering the Frontiers of Space Exploration
We are a visionary company dedicated to pushing the boundaries of space travel and habitation. As a Senior IT Manager - SAP Center of Excellence at Sierra Space, you will lead a team responsible for managing and enhancing our integrated digital systems. Your role includes collaborating with product owners to develop systems using SAP and Dassian. You will also oversee business processes across Hyperdrive solutions and ensure efficient issue resolution and communication across teams.
Key Responsibilities:
- Define and manage the ticket intake process to ensure seamless issue resolution
- Oversight of SAP Support team workload to optimize team performance
- Facilitate prioritization of tickets/requests from business stakeholders to drive strategic decision-making
- Drive clarity in feature requests and bug fixes to ensure efficient issue resolution
- Create and maintain business process and systems design to support digital transformation
- Manage end-to-end issue resolution and coordination to minimize downtime
- Assess team staffing needs and generate roadmaps to ensure strategic growth
- Implement communication strategies to educate business users on digital systems and processes
About You:
We are seeking individuals who share our passion for innovation and space exploration. Minimum qualifications include a Bachelor's Degree in a related field and experience in managing hybrid cloud services. Preferred qualifications include 6-8 years of relevant experience and a proven track record in leading and developing high-performing teams.
Competitive Compensation Package:
$159,000 - $219,216.46At Sierra Space, we offer a culture of collaboration, personal and professional development opportunities, and a comprehensive benefits package. If you are a motivated and experienced IT professional looking to join a dynamic team, we encourage you to apply.
