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Customer Experience Specialist

2 months ago

Lower Sackville, Nova Scotia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Experience Associate.

Key Responsibilities
  • Build and maintain strong relationships with customers through exceptional service and support.
  • Identify and resolve customer needs and concerns in a timely and professional manner.
  • Communicate complex information in a clear and concise manner, ensuring customers understand our products and services.
  • Meet and exceed performance targets in a fast-paced environment, while contributing to a collaborative team culture.
  • Stay up-to-date with industry trends and developments, and apply this knowledge to drive customer satisfaction and loyalty.
Requirements
  • Proven customer service skills, with a strong ability to empathize and resolve customer issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • Flexibility to work a varied schedule, including evenings and weekends.
  • Experience in sales, marketing, and financial services, with a strong understanding of digital banking options.
  • Strong technical skills, with the ability to promote and demonstrate the use of digital banking services.
What We Offer
  • A dynamic and supportive work environment, with opportunities for professional growth and development.
  • A competitive compensation and benefits package, including recognition and rewards for high performance.
  • The chance to make a real difference in our customers' lives, and contribute to the success of a forward-thinking organization.