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Business Operations Manager

2 months ago


Port Moody, British Columbia, Canada Port Moody Health - Centre for Integrative Medicine & Cancer Care Full time
About Port Moody Health

Port Moody Health is a renowned center for advanced integrative medicine and cancer care, serving clients from British Columbia and around the globe. Our team consists of expert naturopathic physicians, highly skilled nurses, and dedicated medical support staff. Each physician specializes in a specific medical field, providing the most current and progressive care, while collaborating with both on-site and off-site practitioners.

Our Mission

We deliver more than just healthcare - we provide an exceptional patient experience. Our evidence-informed, patient-centered, collaborative model of personalized healthcare continually evolves with technological and medical advancements.

Job Summary

We are seeking a dynamic and experienced Business Manager to join our team and play a crucial role in enhancing the growth and efficiency of our business. The Business Manager will oversee office operations, manage HR functions for the front office and nursing teams, and drive new client sales initiatives.

Key Responsibilities
  • Oversee daily office operations to ensure efficiency and effectiveness
  • Implement and maintain office policies and procedures
  • Manage office budgets, expenses, and financial reporting
  • Ensure compliance with regulatory and organizational standards
  • Coordinate with vendors and service providers to maintain office supplies and services
  • Oversee corporate IT functions
  • Manage HR functions for the front office and nursing teams, including recruitment, onboarding, training, performance management, payroll, and vacation requests
  • Work in conjunction with marketing contractors to optimize the marketing initiatives of the company
  • Oversee the alignment and effectiveness of on-site marketing initiatives
New Patient Acquisition
  • Manage the conversion process from inquiry to first appointment
  • Aid in optimizing the company's sales process, including the use of CRM software
Requirements
  • Bachelor's degree in Business Administration, Management, or a related field
  • Proven experience in office management and HR
  • Medical office experience is an asset but not a prerequisite
  • Proficient in various software including MS Office
  • Knowledgeable in, and a user of, key business platforms
  • Strong leadership, and effective team management
What We Offer
  • Performance bonus based on new patient acquisition, and overall performance
  • We celebrate diversity and are committed to creating an inclusive environment for all employees