Retail Operations Supervisor

4 weeks ago


Vancouver, British Columbia, Canada J. Ho & Company Enterprises Ltd. Full time
Job Overview

We are seeking a dedicated Retail Operations Supervisor to oversee our retail establishment. This is a permanent position that requires a commitment of 35 hours per week.

Work Environment

The role is situated in an urban retail setting, providing a dynamic atmosphere for both employees and customers.

Key Responsibilities
  • Recruit and train staff or coordinate training sessions.
  • Manage inventory and order merchandise as needed.
  • Authorize returns and oversee customer service issues.
  • Develop work schedules for employees.
  • Drive sales by effectively selling merchandise.
  • Compile reports regarding sales performance, inventory, and staffing.
  • Address and resolve customer complaints and supply shortages.
  • Maintain organized inventory and supervise daily operations.
  • Conduct staff training and ensure compliance with company policies.
  • Perform opening and closing store procedures.
  • Implement and manage marketing initiatives.
  • Develop strategies to enhance marketing efforts.
  • Take measures to prevent theft and shoplifting.
Supervisory Responsibilities

Lead and coordinate the activities of retail staff.

Qualifications

Education: No formal degree required.

Experience: 1 to 2 years of relevant experience in retail management.

Skills and Attributes
  • Strong interpersonal and communication skills.
  • Ability to work collaboratively in a team environment.
  • Proficient in multitasking and managing various responsibilities.
  • Attention to detail and capability to handle heavy loads.
Diversity and Inclusion

We are committed to creating a welcoming environment for all employees, including those with disabilities, newcomers, youth, Indigenous peoples, and visible minorities through tailored training programs.



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