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Service Coordinator

2 months ago

Kelowna, British Columbia, Canada Wiseworth Canada Industries Ltd. (Head Office) Full time
Job Title: Service Coordinator

We are seeking a highly skilled Service Coordinator to join our team at Wiseworth Canada Industries Ltd. (Head Office). As a Service Coordinator, you will play a critical role in supporting our service team based in the Okanagan and Northern, BC region.

Key Responsibilities:
  • Proactively organize and schedule work for our mobile field service technicians to drive profitable service revenue.
  • Build strong relationships with our valued customers through effective communication and problem-solving skills.
  • Utilize computer software and business systems to schedule work and create service work orders.
  • Review service work orders and time sheets for accuracy prior to billing.
  • Collaborate with the service team and other internal departments to resolve customer issues in a timely manner.
Requirements:
  • High school diploma mandatory; post-secondary diploma or certificate preferred.
  • Previous experience with service coordination or service dispatching is an asset.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a cohesive team.
  • Strong technical writing skills and proficiency with Microsoft Office computer applications.
  • Accuracy and attention to detail in handling frequent paperwork and documentation processes.
What We Offer:
  • Competitive compensation package.
  • Opportunities for career growth and advancement.
  • Ongoing training and development.
  • Engaged leadership that is focused on continuous improvement.
  • Company-wide commitment to workplace safety.

We are looking for a persistent, hard-working individual who is self-motivated to achieve sales results. If you are a customer-focused professional with excellent communication skills, we encourage you to apply for this exciting opportunity.