IT Service Delivery Professional

2 weeks ago

Markham, Ontario, Canada Mayfair Clubs Full time
About the Role

We are seeking a highly skilled Information Technology Specialist to join our team at Mayfair Clubs. As a key member of our IT department, you will be responsible for providing technical support and assistance to our employees and customers.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide assistance with computer-related issues, including troubleshooting and resolving problems.
  • Problem-Solving: Research and implement solutions to complex technical issues, utilizing technical manuals and other resources as needed.
  • Training and Development: Provide training and guidance to users on the effective use of technology and software applications.
  • Log Management: Maintain a comprehensive log of problems and solutions, ensuring that this information is readily available to other technical support analysts.
  • Software Development: Participate in the design and development of new software applications and systems.
  • Team Leadership: Supervise and mentor other technical support staff, providing guidance and support as needed.
  • Customer Service: Provide exceptional customer service, responding to user inquiries and resolving issues in a timely and professional manner.
Requirements
  • Education: College or CEGEP diploma in a related field, such as computer science or information technology.
  • Experience: A minimum of 3 years of experience in a technical support role, with a strong background in computer hardware and software.
  • Language: Fluency in English is required, with the ability to communicate effectively with users and colleagues.

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