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Field Support Engineer

3 months ago

Milton, Ontario, Canada Bruker Full time

Overview

Bruker is recognized as a leading provider of analytical instrumentation solutions, delivering a wide array of advanced technologies across various sectors of research and development. Our innovative systems are meticulously designed to enhance product safety, expedite market readiness, and assist industries in improving quality of life. With a legacy of 50 years in driving innovation, we proudly employ over 8,500 professionals globally, operating from more than 70 locations worldwide.

Key Responsibilities

We are seeking a dedicated Field Service Engineer to install and maintain cutting-edge equipment utilized in research, pharmaceutical, academic, and governmental laboratories. This role involves working with sophisticated instruments manufactured by Bruker BioSpin, a leader in nuclear magnetic resonance (NMR), magnetic resonance imaging (MRI), and compact magnetic resonance (CMR) spectroscopy.

  • Execute the installation of new or modified NMR systems and accessories at client sites, ensuring they operate according to established specifications.
  • Provide on-site technical support for the installation, servicing, and repair of equipment.
  • Educate and train clients on the fundamental operation of the equipment.
  • Obtain customer approval for installation and repair services.
  • Re-qualify the entire instrument post-service by conducting complex compound verification.
  • Act as an effective communication bridge between clients and the company to ensure high levels of customer satisfaction.
  • Undertake additional responsibilities as required.

Required Qualifications

  • Bachelor’s degree in Electrical Engineering, Electronics, Biotechnology, Biology, or Chemistry.
  • At least 3 years of experience in diagnosing and repairing intricate mechanical, electromechanical, or electronic systems.
  • Familiarity with NMR, analog electronics, high voltage circuitry, laser technology, chromatography techniques, cryogenics, and ultra-high vacuum technology is advantageous.
  • Strong technical expertise in analytical instrumentation.
  • Exceptional customer service skills with the ability to engage effectively with scientists holding advanced degrees in Biochemistry, Biophysics, or Microbiology.
  • Proficient verbal and written communication skills, with the ability to convey complex technical information clearly.
  • Excellent organizational abilities, capable of working independently, prioritizing tasks, and meeting deadlines in a dynamic, customer-focused environment.
  • Ability to meet training requirements for the position.
  • Participation in quarterly scientific technical training programs is expected.
  • Physical capability to lift up to 75 lbs and transport equipment exceeding 300 lbs.
  • This role involves handling heavy equipment and maneuvering large items.
  • Dexterity to perform manual tasks in confined spaces is necessary.
  • Proven adherence to safety standards and practices.
  • Valid Driver's License in good standing is required.
  • U.S. Citizenship or Permanent Resident status is mandatory.
  • Must maintain a valid passport for potential domestic and international travel.
  • May be subject to a security clearance investigation.

Bruker Corporation provides a comprehensive benefits package, including medical, dental, 401(k), paid time off, holidays, and tuition assistance where applicable.

As a federal contractor, Bruker adheres to Executive Order 14042, requiring all employees to be fully vaccinated against COVID-19, with limited exceptions for those unable to be vaccinated due to medical or religious reasons.

Bruker is an equal opportunity employer, evaluating qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or other protected characteristics.

Certain positions at Bruker necessitate compliance with export control laws, and all candidates will be screened pre-interview to assess eligibility based on these restrictions.