Key Holder

2 weeks ago

Mississauga, Ontario, Canada MAC Full time

Job Summary

We are seeking a highly motivated and experienced Key Holder to join our team at MAC. As a Key Holder, you will play a critical role in supporting the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. Your primary responsibility will be to lead by example, modeling the behaviors that the sales team needs to demonstrate in order to provide exceptional customer service and achieve sales and customer service targets.

Key Responsibilities

  • Provide inspirational, authentic, and personalized customer service to achieve sales and customer service targets.
  • Use your flair for retail and cash handling experience to carry out essential start and end of day cash reconciliation.
  • Have responsibility for opening and closing the store on a rotational basis.
  • Lead by example, modeling the behaviors that the sales team needs to demonstrate.
  • Use your coaching and mentoring skills to support the sales team in achieving sales and customer service targets.
  • Work collaboratively with the Store Manager and Assistant Manager to ensure the smooth and efficient operation of the store.
  • Provide support and guidance to the sales team in achieving sales and customer service targets.
  • Contribute to the development and implementation of sales and customer service strategies.
  • Monitor and analyze sales and customer service data to identify trends and areas for improvement.
  • Develop and implement plans to improve sales and customer service performance.

Requirements

  • Proven retail experience preferably within cosmetics.
  • The ability to provide inspirational, authentic, and personalized customer service.
  • Previous retail operations experience including cash reconciliation and opening and closing the store is desirable.
  • Previous supervisory experience including coaching/mentoring others to achieve sales and customer service targets is desirable.
  • Ability to work retail hours including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview.
  • Anticipated Hourly Range $18.85 to $28.30 (Depending on qualifications, skills, experience, and/or budget).

Benefits

  • Health insurance coverage.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Competitive incentive compensation programs.

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