IT Systems Administrator Lead

2 weeks ago

Edmonton, Alberta, Canada FC Edmonton Full time
Job Title: Lead IT Systems Administrator

O'Hanlon Paving, a proud member of The Fath Group of Companies, has been a key player in Edmonton's road construction industry for over 65 years, operating as both a general contractor and subcontractor in municipal, commercial, and subdivision developments across Edmonton and the surrounding areas.

We're deeply rooted in our core purpose of building positive change in the communities where we live and work. It's a resolution built on Ron Fath's belief in social responsibility and reflected not only in the quality of our work, but in the culture of positivity, respect and a commitment to exceeding expectations which we foster within our workforce.

Job Summary

We are seeking an energetic, customer-focused Lead IT Systems Administrator to join our Information Technology team. This full-time position is based at our head office in West Edmonton and reports to the Information Communications and Technology Manager.

Key Responsibilities
  • Maintain IT Systems: Ensure reliable operation of servers, networks, software, and telecommunications systems. Perform regular system monitoring and verify hardware and system integrity.
  • Advanced Technical Support: Provide expert troubleshooting for hardware and software issues, acting as an escalation point for complex cases and minimizing downtime.
  • Guide junior analysts, helping develop their technical and customer service skills.
  • Root Cause Analysis: System Security: Manage security solutions, perform regular audits, and stay updated on threats.
  • Monitoring: Use tools like Checkmk to proactively identify and address potential system issues.
  • Backup & Recovery: Manage backup processes and disaster recovery plans.
  • Maintain comprehensive system documentation and generate performance and security reports.
  • Cloud Application Support: Provide support for Google Workspace, Microsoft Office, and Adobe products.
  • Collaboration: Work closely with our IT team on projects and provide assistance to non-technical staff as needed.
  • Ensure high-quality service in responding to IT requests.
  • Other Duties: Perform other related tasks as required within the IT department.
Requirements
  • Minimum of a 2-year post-secondary diploma or certificate in Information Technology or equivalent required.
  • 8+ years of experience in IT systems administration, providing advanced support in a medium-to-large organization.
  • Expertise in managing network infrastructure, virtualization (XCP-NG), and cloud services (Azure, Google Workspace).
  • Strong knowledge of Windows Server, Linux Ubuntu, Office 365, Active Directory, GPOs, Firewalls, VLAN, TCP/IP, DHCP, DNS, and HP Switches.
  • Proficiency with remote access technologies such as RDS and Citrix, as well as scripting tools like PowerShell and GAM (Google Workspace Admin).
  • Familiarity with IT service management principles (ITIL) and experience with ticketing systems like Atlassian Jira.
  • Strong leadership and mentoring skills, with a demonstrated ability to guide and develop junior team members.
  • Excellent problem-solving abilities, including conducting root cause analysis and implementing solutions to prevent recurring issues.
  • Clear verbal and written communication skills, capable of explaining complex technical concepts to non-technical staff.
  • Certifications in relevant IT areas (e.g., CompTIA Network+, Microsoft Certified Solutions Associate – MCSA, ITIL Foundation) are an asset.
  • Valid class 5 driver's license with access to a reliable vehicle.
What We Offer
  • You will work in an environment where you will be encouraged to be creative and share your best practices.
  • Employer paid medical, dental and vision benefits.

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