Theatre Operations Manager

4 weeks ago

Brandon, Manitoba, Canada Landmark Cinemas Full time
About Landmark Cinemas

Landmark Cinemas is a subsidiary of Kinepolis Group NV, Belgium, and is Canada's second-largest motion picture, theatre exhibition company. With a rich history dating back to 1965, we have grown to become a leading player in the Canadian cinema industry.

We are committed to providing an exceptional movie-going experience for our guests, and we take pride in our commitment to the communities we serve. Our Cast and Crew are passionate about delivering a perfect experience, and we are dedicated to supporting the mental health and well-being of our young guests and employees.

About the Role

We are seeking a highly motivated and experienced Theatre Manager to join our team. As a Theatre Manager, you will be responsible for the day-to-day operations of the theatre, including labour cost, cost of sales, revenue control, speed of service, guest satisfaction, equipment and procedure training, safety of guests and Cast, and film & product quality.

You will be the budget owner for food service sales, cost of goods, waste, shrink, stock management, and food service labour. You will also be responsible for training and coaching frontline Cast, as well as providing management peer guidance and direction with respect to execution.

Key Responsibilities:

  • Collaborate with the Management team to effectively manage operations of the theatre
  • Manage day-to-day operations of the food service department, including revenue generation, effective scheduling & labour management, equipment maintenance & repair costs, speed of service, guest satisfaction, superior quality & preparation standards, food safety, cash management, and food service accounting
  • Execute all food service programs at theatre-level, including training and coaching of frontline Cast, as well as providing management peer guidance and direction with respect to execution
  • Accountable for our Alcohol Beverage program execution at theatre-level, including ensuring adherence to all regulations related to alcohol service, alcohol training execution at theatre-level, alcohol inventory management, and alcohol service that ensures guest satisfaction while adhering to all Landmark Cinemas policies in this area
  • Visual merchandising of our self-serve Marketplace concept that features an expanded assortment of food, drink, and merchandise with a focus on revenue generation
  • Communicate on an ongoing basis with Management teams, including the General Manager and Operational Leaders, by attending all scheduled meetings and by use of the communication tools provided
  • Communication and collaboration with the Regional In-Theatre Sales Team on a regular basis
  • Greet and engage with Movie Lovers and make them feel special - helping to create exceptional experiences and follow-up with any In-Theatre Sales related to Guest Service Recovery
  • Be available and visible to Cast and Guests; observe and assist with any potential issues
  • Provide consistent performance feedback to all levels of Cast and address performance issues in a timely manner using effective performance management tools
  • Work safely and ensure all levels of Cast are made aware of and follow work safe practices
  • Ownership and accountability of budgets, targets, and results

Requirements:

  • Minimum 3 years related experience (Movie Theatre, QSR or convenience store, retail environment, etc.) in a leadership role
  • Completion of a post-secondary school program with a focus on business acumen, hospitality, entertainment, and food service management is considered to be an asset
  • Understanding/knowledge of food production, food safety, merchandising, food service sales, revenue, and inventory control procedures
  • Prior experience with projection or audio-visual equipment is considered to be an asset
  • Proven track record in a leadership role within a fast-paced environment
  • Proficiency with food production, revenue control procedures, and related systems is considered to be an asset
  • An ability to set actionable goals, takes initiative to deliver, and shows persistence in problem-solving while keeping others focused on results
  • Commitment to excellence in Guest service with proven ability to maintain a significant attention-to-detail
  • Experience with visual merchandising with a strong attention-to-detail
  • Alcohol Service Certification would be considered to be an asset
  • Alcohol Service experience in a Licensed environment, preferably in a leadership role
  • Excellent written, verbal, and listening communication skills and proficiency with the Microsoft Office Suite

We offer a comprehensive and competitive compensation & benefits package, annual bonus system eligibility for full-time management, growth opportunities within the theatre and cinema support centres, access to an Employee Assistance Program to support wellness, competitive vacation allotment to promote work-life balance, free movies, and discounted concession snacks.

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