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Customer Experience Associate

2 months ago

Keswick, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will be responsible for providing exceptional service to our customers, helping them achieve their financial goals, and building strong relationships with them.

Key Responsibilities
  • Take a proactive approach to understanding our customers' needs and providing personalized service
  • Process day-to-day transactions and identify opportunities to upsell and cross-sell products
  • Nurture long-term relationships with customers and contribute to the Branch's targets
  • Stay up-to-date with technology and share knowledge with customers to help them manage their banking needs
Requirements
  • Proven customer service skills and experience working in a fast-paced environment
  • Ability to work a flexible schedule and be available to meet customer needs
  • Strong technical skills and ability to promote digital banking options
  • Excellent communication and interpersonal skills
What We Offer
  • A rewarding career path with opportunities for professional development and growth
  • A competitive compensation and benefits package
  • A collaborative and inclusive work environment
  • The opportunity to make a positive impact on our customers' lives