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Client Engagement Specialist

3 months ago

Edmonton, Alberta, Canada Indigo Books & Music Full time

Company Overview

At Indigo, we are passionate about storytelling and creating memorable experiences. We are constantly on the lookout for enthusiastic, customer-oriented individuals who can help us fulfill our mission across our numerous retail locations throughout Canada. We provide a range of exciting career opportunities in our retail outlets, distribution centers, and corporate office for those who share our values and wish to contribute to a vibrant and enriching workplace culture.

Our Identity

  • We cherish literature and all things aesthetically pleasing.
  • We are recognized as Canada's Cultural Department Store.
  • Books are at the core of our existence, and exceptional literature is just the beginning...

Our Principles

  • Our purpose is to bring joy to our customers with every interaction.
  • We strive to create delightful experiences for our clientele.
  • We treat one another with the respect and kindness we would offer a dear friend.
  • We motivate each other to achieve our highest potential.
  • We aim to spark creativity and innovation daily.
  • We are committed to giving back to the communities we serve.

Role Overview

In this position, you will foster an atmosphere that encourages genuine employee and customer interactions, guided by our mission to spread joy. You will exemplify the Indigo values by being genuine, seeking inspiration, and understanding your audience, while influencing customers through the narratives you share, connecting them to our brand.

Key Responsibilities

  • Assist in the daily operations of the store, including early morning or late closing shifts.
  • Perform inventory checks, restock merchandise, manage returns, organize products, and handle incoming deliveries.
  • Apply merchandising standards to create an engaging and visually appealing shopping environment.
  • Cultivate a warm and inviting atmosphere in our retail spaces.
  • Enrich our customers' lives with joyful experiences.
  • Utilize our products to narrate compelling stories.
  • Engage with customers actively on the sales floor.
  • Curate tailored product selections for each customer interaction.
  • Demonstrate Indigo's High Performance Characteristics.
  • Stay informed about new products, promotions, and initiatives.
  • Contribute to a culture where health and safety are prioritized, ensuring the well-being of colleagues and customers alike.
  • Responsively address customer feedback in a timely manner.
  • Hold yourself and others accountable for performance.
  • Take charge of your personal development and provide constructive feedback to peers and leadership.
  • Share insights with the leadership team on enhancing employee and customer experiences.

Required Qualifications

  • Previous experience in specialty retail or a similar environment is preferred but not mandatory.
  • Flexibility, adaptability, and a willingness to learn across various store functions.
  • A strong commitment to delivering an outstanding employee and customer experience.
  • Ability to remain mobile on the sales floor for extended periods.
  • Capability to lift medium to large items, up to 40 pounds, using appropriate safety measures.
  • Availability for a flexible work schedule, including evenings, weekends, and holidays as needed.
  • Bilingualism (French/English) is essential for positions in specific regions; proficiency in other languages is an asset.

Additional Information

At Indigo, we are dedicated to our communities, our customers, and each other. Together, we can make a meaningful difference. We recognize that promoting diversity and inclusion unlocks your full potential and fosters a joyful and welcoming environment for all. We are committed to being an equitable employer that values diverse backgrounds, experiences, and perspectives. We believe that everyone, in their uniqueness, belongs at Indigo. We encourage applications from individuals who identify as part of underrepresented groups. Accommodations are available upon request for individuals with disabilities or special needs during the recruitment process.

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