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Representative, Client Service Representative

2 months ago

ChathamKent, Canada CIBC Full time

We are building a client-centric bank for a modern world. We are seeking talented and passionate professionals who are committed to delivering what's right for our clients.

At CIBC, we empower our team members to make a meaningful contribution and be valued for who they are and what they do. We provide the tools and resources needed to succeed and thrive in their roles.

To learn more about CIBC, visit our website.

Key Responsibilities

As a member of our Personal Banking and Small Business team, you will use your knowledge of financial products and services to help clients meet their everyday banking needs. As a Client Service Representative, you will provide frontline support to clients to help them achieve their financial goals. You will work during business hours, including evenings and weekends, and may be required to work at various bank locations within a reasonable distance.

How to Succeed

  • Client Mobilization - Help clients manage their accounts and products. Prioritize each client's experience and ensure every interaction is meaningful. Connect clients with the right CIBC team members to help them achieve their goals.
  • Problem Resolution - Listen to the client, ask questions, and put yourself in their shoes. Take ownership of client issues and know when to collaborate with others to develop a better solution.
  • Technology Expertise - Become a specialist in our technologies. Share your knowledge with clients to help them better manage their banking needs.

What We're Looking For

  • You put clients first - You communicate to find solutions. You exceed expectations because it's the right thing to do.
  • You're goal-oriented - You're motivated by achieving your goals and give your best to make a difference.
  • You love people - You find meaning in your relationships with others, and your network is diverse and inclusive. You build connections with others through your respectful and authentic approach.
  • You're a lifelong learner - You're passionate about acquiring knowledge. You're curious and eager to learn.
  • You're fully invested - You care about people and respect different perspectives. You listen to others and learn from their experiences.
  • You live our values - You stay true to yourself at work and embody our values of trust, teamwork, and accountability.

What We Offer

At CIBC, your goals are our priority. Based on your strengths and ambitions as an employee, we strive to create opportunities that allow you to reach your full potential. Our goal is to offer you a career, not just a paycheck.

  • We strive to reward you in a personalized and relevant way, including a competitive salary, performance-based pay, banking benefits, membership in a social benefits program*, a defined benefit pension plan*, and an employee stock purchase plan, paid time off, wellness support, and Creator of Moments, our recognition program based on points.
  • We make it easy to bring together great minds to create innovative solutions that improve things for our clients through our spaces and technology tools.
  • We foster a culture that encourages you to express your ambitions through initiatives like our Purpose Day, a paid day off to invest in your growth and development.

*Subject to program and plan terms.

What You Need to Know

  • CIBC is committed to creating an inclusive workplace where all team members and clients feel welcome. We're looking for candidates with a wide range of skills and offer an accessible experience. If you need an accommodation, please contact us.
  • You must be legally eligible to work in Canada at the specified locations and, if applicable, hold a valid work or study permit.
  • We may ask you to complete a trait-based assessment and other skill tests (such as simulations, programming, French proficiency, MS Office). Our goal for the application process is to learn more about you and what you have to offer, and to give you the opportunity to learn more about us.