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IT Service Desk Technician

2 months ago

Lethbridge, Alberta, Canada 24192995 Alberta Ltd. Full time

**Job Summary**

We are seeking a highly skilled Information Technology Specialist to join our team at 24192995 Alberta Ltd. as a Technical Support Analyst. In this role, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their duties efficiently.

Key Responsibilities:

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Consult technical manuals, user guides, and other documentation to research and implement solutions to user problems.
  • Provide training and guidance to users on the use of computer systems, software applications, and other technical tools.
  • Collect, organize, and maintain a log of problems and solutions for use by other technical support analysts.
  • Participate in the design and implementation of new applications and software systems.
  • Provide technical support for business systems, networks, and Internet services.

Work Environment and Physical Demands:

  • Work in a fast-paced, dynamic environment with multiple priorities and deadlines.
  • Perform repetitive tasks and maintain attention to detail.
  • Work in a sitting position for extended periods of time.
  • Work a regular 35-hour workweek.

Requirements:

  • College or CEGEP diploma in a related field.
  • 2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.