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Customer Service Supervisor

2 months ago

Moose Jaw, Saskatchewan, Canada MGR INFOTECH LIMITED Full time
Job Summary

MGR INFOTECH LIMITED is seeking a highly organized and detail-oriented Customer Service Supervisor to join our team. As a key member of our customer service department, you will be responsible for coordinating activities, establishing work schedules, and ensuring the accuracy of work.

Key Responsibilities
  • Leadership and Coordination
    • Co-ordinate activities with other work units or departments to ensure seamless service delivery.
    • Establish work schedules and procedures to optimize productivity and efficiency.
  • Quality Assurance
    • Examine and verify the accuracy of work to ensure high-quality service delivery.
  • Reporting and Analysis
    • Prepare and submit reports to management to track performance and identify areas for improvement.
  • Training and Development
    • Train staff/workers in job duties, safety procedures, and company policies to ensure they have the necessary skills and knowledge to perform their roles effectively.
  • Performance Management
    • Conduct performance reviews to evaluate employee performance and provide feedback for improvement.
  • Staffing and Operations
    • Recruit and hire staff to fill vacant positions and maintain a skilled and motivated team.
    • Co-ordinate, assign, and review work to ensure tasks are completed efficiently and effectively.
    • Maintain operation of computer systems, equipment, machinery, and arrange repair work to ensure business continuity and customer service delivery.
    • Requisition materials and supplies to ensure the team has the necessary resources to perform their roles effectively.
    • Organize and maintain inventory to ensure that materials and supplies are readily available when needed.
  • Computer and Technology Knowledge
    • Proficient in MS Office to perform administrative tasks and maintain records.
  • Work Conditions and Physical Capabilities
    • Ability to work in a fast-paced environment with multiple priorities and deadlines.
  • Personal Suitability
    • Client focus to ensure that customer needs are met and exceeded.
    • Organized to prioritize tasks and manage time effectively.
    • Reliability to ensure that commitments are met and deadlines are respected.
    • Team player to work collaboratively with colleagues to achieve common goals.
  • Screening Questions
    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 to 40 hours per week