Client Care Specialist

1 week ago

Kelowna, British Columbia, Canada VCA Canada Full time

Job Summary:

We are seeking a highly skilled and customer-focused Veterinary Receptionist to join our team at Tri Lake Animal Hospital and Referral Centre. As a key member of our hospital staff, you will be responsible for providing exceptional patient and client care, ensuring a warm and welcoming environment for all visitors.

Key Responsibilities:

  • Provide exceptional customer service to clients and their pets, ensuring a positive experience at every interaction.
  • Manage appointment scheduling, including booking and rescheduling appointments as needed.
  • Process patient admissions and discharges, including updating medical records and handling billing and payment.
  • Assist with general administrative tasks, such as data entry and filing.
  • Maintain a clean and organized reception area, including restocking supplies and performing basic housekeeping duties.
  • Collaborate with veterinary staff to ensure seamless communication and efficient patient care.

Requirements:

  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and veterinarians.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in Microsoft Office and other relevant software.

What We Offer:

  • A competitive hourly rate, ranging from $ to $.
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A generous paid time off policy, including vacation days and sick leave.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team-oriented culture.

About VCA Canada:

VCA Canada is a leading provider of veterinary care, with a network of hospitals across the country. We are committed to delivering exceptional patient care and providing a positive experience for our clients and their pets. Our team is dedicated to making a difference in the lives of pets and their families, and we are seeking like-minded individuals to join our team.

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