IT Operations Specialist

2 months ago

Burnaby, British Columbia, Canada Procon Mining & Tunnelling Ltd. Full time

Job Summary:

Procon Mining & Tunnelling Ltd. is a leading mine development contractor in North America, specializing in underground mine development, contract mining, and civil tunneling. We are seeking a highly motivated and experienced IT Operations Specialist to join our IT department.

Key Responsibilities:

  • Provide Tier 1 and 2 level support on operating systems, software, hardware, mobile devices, and networks.
  • Build and maintain images for laptops and workstations, as well as backup and restore data as required.
  • Maintain and support internal and third-party software packages, escalating issues to vendors as necessary.
  • Design and deploy technology to automate maintenance, security, and deployment processes for workstations and mobile devices.
  • Research and resolve technical issues within the scope of responsibility.
  • Develop and maintain accurate technical support documentation.
  • Recommend process improvements and modifications as needed.
  • Conduct on-site and remote maintenance or support.
  • Participate in special projects and assignments as assigned.

Requirements:

  • Bilingualism in English and French is required.
  • Minimum 3 years of experience in an IT Operations Specialist role.
  • College diploma or university degree in Computer Science or a related field.
  • Previous working knowledge of Windows 10 & 11, Windows Servers 2016 or 2019, Active Directory & O365, networking, multi-function printers, iOS and Android, and ITIL v4 Foundation, A+ certification, Network+, or Sec+ is an asset.
  • Excellent communication skills, written and verbal.
  • Strong documentation and customer service skills.
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multitask, and work in a fast-paced environment.
  • A highly motivated team player with the skills and ability to manage changing priorities.
  • Exemplary attendance and punctuality.
  • Ability to travel.
  • Flexible work schedule and ability to work long hours when necessary.
  • Background check required.
  • Candidates identifying as Indigenous are encouraged to apply.

What We Offer:

  • Competitive compensation range between $60,000 - $75,000 per year based on experience, skills, and qualifications.
  • Group RRSP.
  • Vacation.
  • Leading Extended Health Care benefits.
  • Employee Assistance Program.
  • Ability to develop your career alongside industry leaders.
  • Opportunity to create change within the workplace.
  • A positive and driven work environment.
  • Flexible work arrangement that includes working partially from the office and home.

Procon Mining & Tunnelling Ltd. values diversity, equity, and inclusion and is committed to increasing Indigenous and minority groups representation within our company's workforce composition. We are an equal opportunity employer and welcome all qualified applicants.

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