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ICT Support Specialist

2 months ago

Winnipeg, Manitoba, Canada Shared Health Full time

Job Summary:

Shared Health is seeking a highly skilled ICT Support Specialist to join our team. As a key member of our Digital Shared Services environment, you will be responsible for maintaining managed security services and supporting cybersecurity practices in a complex 24x7x365 system critical environment.

Key Responsibilities:

  • Monitor and respond to security alerts and customer-reported cybersecurity issues/concerns.
  • Support Digital Shared Services cybersecurity incident response and vulnerability management practices.
  • Ensure managed security services are deployed and operating.
  • Maintain the security awareness program.

Requirements:

  • 3 years of experience in enterprise information technology providing infrastructure support with a focus on server virtualization, network management, security administration, and information and event management.
  • Diploma in information technology from an accredited postsecondary institution.
  • Vendor and industry certifications in specific technologies and functions (such as CISSP, MCSE, CCNP, and ITIL) are assets.
  • Valid Manitoba driver's license and use of personal motor vehicle for occasional travel to urban centers within Manitoba.
  • Knowledge of information security frameworks such as ISO 27001, CIS Controls, NIST CSF, and COBIT.
  • Familiarity with incident response and crisis management procedures is considered an asset.
  • Good report-writing skills, detail-oriented, with a commitment to security best practice.

Working Conditions:

  • Typical of working at a computer in an environmentally controlled office environment.
  • Lifting and moving large computer equipment up to 50 lbs.
  • On-call rotation of evenings/weekends is required, some overtime as required.
  • Must be available in-person at assigned site(s) as required.

Shared Health Values:

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.