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Technical Support Specialist

2 months ago


Kitchener, Ontario, Canada HONGYAN PRECISION MANUFACTURING LIMITED Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at HONGYAN PRECISION MANUFACTURING LIMITED. The successful candidate will provide technical assistance to users experiencing difficulties with computer systems, network, and internet connectivity.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Research and implement solutions to technical issues using technical manuals and online resources
  • Collaborate with other technical support analysts to resolve complex technical issues
  • Develop and maintain a knowledge base of common technical issues and solutions
  • Provide training and guidance to users on computer systems and software
Requirements
  • College/CEGEP diploma or equivalent
  • 7 months to less than 1 year of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Working Conditions
  • 35 hours per week
  • Permanent position
  • English language required