Collision Damage Estimator
4 weeks ago
About the Role:
The Collision Estimator plays a pivotal role in the success of our customers' experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs. This role requires exceptional customer service skills, attention to detail, and the ability to accurately assess vehicle damage and document necessary repairs.
Key Responsibilities:
- Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service
- Ensure compliance with all insurance client requirements, processes, and metrics
- Communicate all customer requests and needs to appropriate team members
- Provide positive energy when greeting customers in person and on the phone
- Understanding of all required insurance programs and procedures
- Participate in daily 'production walks' with the Management Team, as required
- Support all team members when required
- Participate in monthly Health & Safety and staff meetings (if required)
- Attend training, information sessions, and workshops recommended by Store Manager
- Maintain the Assured KPIs by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
- Uphold Assured's Core Values: Honesty, Integrity & Respect
- Consistently demonstrates actions and behaviors supporting our '10 Promise'
Work Tools to be Utilized:
- Scheduling Tool: Progi Calendar, Google Calendars
- Management Information System: Summit, Repair Centre
- Rental Management: ARMS, Dial
- Basic Knowledge: Mitchell, Audatex
Education and/or Experience Required:
- Knowledge of Repairs and OE Guidelines
- High School Diploma or equivalent
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Driver's License
Required Skills/Abilities:
- Awareness of where to look for answers
- Basic Computer Skills
- Compliance for DRP's Minimum of 1-year experience
- Must be willing to complete ICAR Training
- Valid Driver's License
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#BAEST
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