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QA Testing Analyst

3 months ago

Guelph, Ontario, Canada Co-operators Full time

Company: Co-operators
Department: IT
Employment Type: Regular Full-Time
Work Model: Hybrid
Language: This role operates in English.

The Opportunity:

At Co-operators, we are a prominent Canadian financial services cooperative dedicated to fostering a sustainable and resilient society. Our team plays a crucial role in achieving this vision, which is why we emphasize the importance of our people. We strive to cultivate a robust culture and provide development opportunities that empower our team to excel and fulfill our mission. You will collaborate with individuals who are genuinely passionate about supporting you, our clients, and our communities.

We are spearheading a transformation within the insurance sector, leveraging our cooperative values to establish a distinctive digital enterprise in an increasingly competitive digital landscape. Our Digital & Advisor Technology team employs cutting-edge technology, development methodologies, and processes akin to industry leaders, facilitating your career growth through a culture that streamlines operations. You will work alongside colleagues who are deeply committed to our clients, our organization, and our broader social mission.

In this role, under general supervision, the Quality Assurance Analyst executes established protocols to ensure that programs and projects align with minimum company standards and meet end-user requirements. The incumbent conducts comprehensive quality assurance evaluations on applications of varying complexity to ensure optimal functionality and defect-free performance. As a mid-level position within the Quality Assurance job stream, the Quality Assurance Analyst is adept at handling most facets of quality assurance testing but may require guidance in certain areas.

How You Will Create Impact:

  • Develop testing strategies for small to medium-sized projects.
  • Contribute to the formulation of testing strategies for larger initiatives.
  • Plan and execute system testing in accordance with established protocols.
  • Oversee and resolve issues encountered during testing for small to medium projects, collaborating with developers and analysts.
  • Create and maintain comprehensive test case documentation, noting any issues identified during testing.
  • Conduct walkthroughs of testing documentation for small to medium projects.
  • Analyze testing workflows and recommend enhancements to improve quality.

How You Will Succeed:

  • You possess an innovative mindset aimed at enhancing operational efficiencies, with a strong focus on client needs.
  • You utilize critical thinking skills to identify assumptions, assess arguments, draw conclusions, and proactively suggest solutions.
  • You exhibit strong communication skills, enabling you to convey messages clearly and consider diverse perspectives.
  • You build trusting relationships and provide mentorship to foster the development of your colleagues.

To Join Our Team:

  • A degree or diploma in Information Technology or Computer Science, coupled with a minimum of 3 years of relevant experience, or an equivalent combination of education and experience.
  • Proficiency in understanding business processes and their translation into systems applications.
  • Familiarity with insurance principles and practices.
  • Proficient in the use and understanding of testing tools and methodologies.
  • Experience in the Property & Casualty insurance sector, particularly with the Guidewire suite of applications (PolicyCenter, BillingCenter, ClaimsCenter), is advantageous.
  • Prior quality assurance experience with web applications, including knowledge of WCAG standards, is beneficial.

What You Need to Know:

  • A rotational on-call schedule may be necessary, with potential shifts during evenings and weekends.
  • Extended work hours, including weekends, may be required during peak periods.
  • A Criminal Record and Consumer History background check will be conducted as a condition of employment for successful candidates.
  • A solid understanding of technical concepts, applications, programming tools, operating systems, and interfaces is essential.

What's in It for You?

  • Opportunities for training and development to advance your career.
  • Flexible work arrangements and paid time off to accommodate personal and family needs.
  • A holistic approach to well-being, including physical and mental health programs and a supportive workplace culture.
  • Paid volunteer days to contribute to your community.
  • In addition to a competitive salary and incentive programs, eligible employees benefit from a comprehensive total rewards package, including group retirement savings plans, pension and benefits (health and wellness, dental, disability, and life coverage), mental health support, and an employee assistance program.