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Front Office Supervisor

2 months ago

Vaughan, Ontario, Canada Silver Hotel Group Full time

Hotel Operations Supervisor

We are seeking a highly skilled and experienced Hotel Operations Supervisor to join our team at Silver Hotel Group. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel's daily activities.

Key Responsibilities:

  • Supervise the registration and check-out of guests, including processing customer payments and supporting team members as necessary.
  • Support in training the team on systems, security, and cash handling procedures, and service standards.
  • Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
  • Verify that accurate room status information is maintained and properly communicated.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
  • Understand and comply with all health and safety rules, regulations, and laws.

Requirements:

  • Previous supervisory responsibilities required in a hospitality position.
  • Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
  • Thrives in a fast-paced high-pressure environment-maintaining composure and objectivity.
  • Excellent written and verbal communication skills are essential.
  • Computer literate in property operating systems such as Opera, and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.

What We Offer:

  • Work with like-minded team members who are passionate about their work and keep things fun, every day.
  • Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun.
  • A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
  • Education Reimbursement for you (and your children).
  • RRSP Matching Program.
  • Annual Wellness Credit.
  • Team Member Referral Program.
  • Leadership Development.
  • Team Building Events.
  • Culture of Recognition Program.
  • Hotel Stay Discounts.