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Customer Service and Logistics Coordinator

2 months ago

Oak Bluff, Canada Holcim Full time

Job Summary:

We are seeking a highly skilled and experienced Logistics and Customer Support Specialist to join our team at Holcim. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients, while also ensuring the smooth operation of our logistics operations.

Key Responsibilities:

  • Customer Service: Provide timely and effective support to customers, responding to their inquiries and resolving any issues in a professional and courteous manner.
  • Logistics Coordination: Coordinate the movement of goods and materials, ensuring that they are delivered to the correct location on time and in good condition.
  • Order Management: Review and verify orders to ensure accuracy and completeness, and communicate any issues or concerns to customers and internal stakeholders.
  • Communication: Develop and maintain strong relationships with customers, drivers, and internal teams, ensuring effective communication and collaboration to achieve business objectives.
  • Problem-Solving: Identify and resolve problems in a timely and effective manner, using sound judgment and decision-making skills.
  • Administrative Tasks: Perform administrative tasks, such as data entry, filing, and reporting, to support the smooth operation of the logistics team.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of experience in a customer-facing role, preferably in a logistics or operations environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers, drivers, and internal teams. Strong problem-solving and analytical skills, with the ability to work in a fast-paced environment.

Working Conditions:

This is a full-time position, requiring a flexible schedule and the ability to work in a fast-paced environment. The successful candidate will be required to work in a team environment, with a focus on providing exceptional customer service and support.