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Bilingual Program Coordinator

2 months ago

Montreal, Quebec, Canada BioScript Solutions Full time
Job Summary

We are seeking a highly skilled and detail-oriented Bilingual Program Coordinator to join our team at BioScript Solutions. As a key member of our organization, you will play a critical role in managing patient reimbursement cases and coordinating with healthcare professionals to ensure seamless patient care.

Key Responsibilities
  • Coordinate and manage patient reimbursement cases from initial enrollment to resolution, ensuring timely and accurate processing.
  • Act as the primary point of contact for physicians and healthcare professionals to enroll patients into our managed programs.
  • Establish and maintain strong relationships with clinics and physicians to ensure effective communication and case management.
  • Coordinate with insurance companies, physician offices, and healthcare professionals to maximize reimbursement solutions and public/federal funding programs.
  • Acquire in-depth knowledge of public and private funding mechanisms to optimize patient reimbursement.
  • Assist physicians and their staff in completing patient support program forms and drug reimbursement forms.
  • Act as the main resource for BioScript Solutions to request missing or additional information from physician offices, pharmacies, and other healthcare providers.
  • Respond promptly and professionally to physician enrollment requests and facilitate paperwork for patient reimbursement renewals.
Requirements
  • Bilingualism in English and French is a requirement.
  • Ability to handle a high caseload in a fast-paced, changing environment.
  • Minimum of 2 years of experience in customer/client service experience.
  • Strong proficiency in Microsoft and Google applications.
  • Professional, courteous, and efficient telephone manner.
  • Proven ability to organize time, set priorities, and multitask to meet competing work deadlines.
  • Strong communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • High attention to detail.
  • Prior experience in a reimbursement role is a strong asset.
  • Experience in biologics will be considered an asset.
  • Experience in the healthcare, pharmaceutical, or insurance industry is an asset.
  • Ability to resolve issues effectively and efficiently.
What We Offer

At BioScript Solutions, we offer a dynamic and supportive work environment that fosters growth and development. We are committed to making a positive impact in the lives of our patients and customers.