Claims Management Specialist

4 weeks ago


Toronto, Ontario, Canada IIQAF Full time

Position Overview: As a Claims Management Specialist at IIQAF, you will take charge of supervising and administering warranty claims within our organization. Your role is pivotal in ensuring that warranty claims are handled with precision and efficiency, all while upholding exceptional customer satisfaction standards.

Key Responsibilities:
  • Assess and authenticate warranty claims submitted by clients.
  • Collaborate with suppliers and vendors to obtain essential information for the claims process.
  • Examine and resolve any inconsistencies or challenges related to warranty claims.
  • Maintain and refresh warranty claim documentation in our database.
  • Work alongside various departments to pinpoint and execute enhancements in the warranty claims workflow.
  • Conduct periodic audits to guarantee adherence to warranty policies and procedures.
  • Deliver timely and precise reports on warranty claim patterns and performance indicators.
Qualifications:
  • Bachelor's degree in business administration or a relevant discipline.
  • Demonstrated experience in warranty management or a comparable position.
  • Outstanding organizational and time management capabilities.
  • Meticulous attention to detail and accuracy.
  • Strong communication and interpersonal skills.
  • Ability to operate independently as well as collaboratively within a team.
  • Proficient in Microsoft Office Suite and other pertinent software applications.
  • Familiarity with warranty laws and regulations is advantageous.
  • Robust problem-solving and analytical skills.
  • Capacity to manage multiple tasks and prioritize competing deadlines.
  • Understanding of customer service principles and best practices.


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