Customer Service Representative

7 hours ago

Québec, Quebec, Canada Canada Post Full time

Job Title: Post Office Assistant

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our team, you will provide exceptional customer service, sell postal products and services, and sort and distribute mail and parcels.

Key Responsibilities:

  • Provide excellent customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
  • Sell postal products and services to the business community and public, meeting sales targets and providing excellent customer service.
  • Sort and distribute mail and parcels, ensuring timely and accurate delivery to our customers.
  • Address delivery and service difficulties, resolving problems thoroughly and quickly.

Requirements:

  • High school or provincial equivalency and/or experience in business administration.
  • Training and/or experience interacting with the public in a retail and/or service environment, including sales and cash transactions.
  • Understanding of general or post office accounting systems.
  • Physically fit to lift mail containers of up to 50 lb, push or pull boxes, sort mail and stand for extended periods of time.
  • Flexibility to be available for temporary, on-call work.

Working Conditions:

This is a safety-sensitive position, and the ideal candidate will be required to complete a security screening process. The selected candidate will be required to work in a fast-paced environment, with frequent interactions with customers and colleagues.

What We Offer:

As a Post Office Assistant with Canada Post, you will have the opportunity to work in a dynamic and fast-paced environment, with opportunities for career growth and development. You will be part of a team that is dedicated to providing exceptional customer service and ensuring the timely and accurate delivery of mail and parcels.

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