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Customer Service Representative
2 months ago
FortisBC is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing world-class customer experiences through various channels, including online chat, phone, and email.
Key Responsibilities:- Develop knowledge and skills in customer service processes to provide exceptional experiences.
- Work to understand customer service expectations through specialized processes and channels of communication.
- Build relationships with peers and leaders through regular interactions.
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A safe, inclusive, and diverse work environment.
- A high school diploma or general educational development.
- A customer-centric mentality and attitude dedicated to creating memorable experiences.
- Excellent verbal and written communication skills.
- A solid multi-tasker who can navigate multiple computer programs.
- Exceptional problem-solving skills and ability to ask effective questions.
- An Unscheduled Part-Time Regular employee works variable hours, with a minimum of 4 consecutive hours and a maximum of 7.5 consecutive hours in any day.
- Shift assignment is based solely on operational requirements.
- Eligibility for benefits after 975 hours of accumulated service.
FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles. We acknowledge and respect Indigenous Peoples in Canada, on whose Traditional Territories we all live and work.
