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E-Commerce Website Specialist
2 months ago
About the Role
The Swatch Group is seeking a highly skilled E-Commerce Website Specialist to join our team. As a key member of our online retail team, you will be responsible for driving the growth and success of our e-commerce platform.
Key Responsibilities
- Online Store Operations:
- Manage and maintain the Swatch Group e-commerce website, ensuring a seamless user experience and optimal performance.
- Develop and implement e-merchandising strategies to drive sales and revenue growth.
- Collaborate with cross-functional teams to launch new products and features.
- Monitor and analyze website analytics to inform business decisions.
- Digital Marketing:
- Develop and execute global digital marketing campaigns to drive traffic and sales.
- Collaborate with the digital marketing team to develop and implement marketing strategies.
- Monitor and analyze campaign performance to inform future marketing efforts.
- Customer Service Management:
- Support e-commerce customer service operations, ensuring timely and effective resolution of customer inquiries.
- Document and optimize customer service processes to improve efficiency and effectiveness.
- Sales:
- Collaborate with the sales team to develop and implement sales strategies.
- Provide business analysis and insights to inform sales decisions.
- Marketing and Brand Visibility:
- Ensure the Swatch Group brand is consistently represented across all online channels.
- Develop and implement marketing strategies to drive brand awareness and engagement.
- Project Management:
- Lead key projects to drive business growth and improvement.
- Collaborate with cross-functional teams to develop and implement project plans.
Requirements
- 4-year college degree in Business, Marketing, or a related field.
- At least 3 years of experience in e-commerce, with a focus on digital marketing and customer service.
- Proven track record of driving sales and revenue growth through e-commerce and digital marketing efforts.
- Excellent communication and project management skills.
- Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.
Language:
Fluency in English is required. French language skills are an asset.