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E-Commerce Website Specialist

2 months ago


Toronto, Ontario, Canada Swatch Group Full time

About the Role

The Swatch Group is seeking a highly skilled E-Commerce Website Specialist to join our team. As a key member of our online retail team, you will be responsible for driving the growth and success of our e-commerce platform.

Key Responsibilities

  • Online Store Operations:
    • Manage and maintain the Swatch Group e-commerce website, ensuring a seamless user experience and optimal performance.
    • Develop and implement e-merchandising strategies to drive sales and revenue growth.
    • Collaborate with cross-functional teams to launch new products and features.
    • Monitor and analyze website analytics to inform business decisions.
  • Digital Marketing:
    • Develop and execute global digital marketing campaigns to drive traffic and sales.
    • Collaborate with the digital marketing team to develop and implement marketing strategies.
    • Monitor and analyze campaign performance to inform future marketing efforts.
  • Customer Service Management:
    • Support e-commerce customer service operations, ensuring timely and effective resolution of customer inquiries.
    • Document and optimize customer service processes to improve efficiency and effectiveness.
  • Sales:
    • Collaborate with the sales team to develop and implement sales strategies.
    • Provide business analysis and insights to inform sales decisions.
  • Marketing and Brand Visibility:
    • Ensure the Swatch Group brand is consistently represented across all online channels.
    • Develop and implement marketing strategies to drive brand awareness and engagement.
  • Project Management:
    • Lead key projects to drive business growth and improvement.
    • Collaborate with cross-functional teams to develop and implement project plans.

Requirements

  • 4-year college degree in Business, Marketing, or a related field.
  • At least 3 years of experience in e-commerce, with a focus on digital marketing and customer service.
  • Proven track record of driving sales and revenue growth through e-commerce and digital marketing efforts.
  • Excellent communication and project management skills.
  • Ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects.

Language:

Fluency in English is required. French language skills are an asset.