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Sales Representative
2 months ago
We are seeking a highly motivated and results-driven Inside Sales Representative to join our team at CanWel Building Materials. As an Inside Sales Representative, you will play a key role in creating a positive customer experience and driving sales revenue.
Key Responsibilities:- Promptly answer customer phone calls for orders, quotes, and inquiries.
- Utilize our 4A Customer Conversation model to determine customer requirements and secure the maximum invoice value for the order.
- Sell additional products by recognizing opportunities to up-sell or sell complementary products.
- Enter orders efficiently and accurately into our order system.
- Relay vital information to our operations team members.
- Prompt and accurate handling of credits and returns.
- In some regions, partner with Account Managers to manage customer relationships.
- Promptly and professionally resolve problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Excellent customer service skills on the phone.
- Demonstrated ability to anticipate customer needs.
- Comfortable with conducting outbound phone calls to existing customers.
- Minimum three years of sales experience.
- Base salary.
- Annual incentive plan based on company performance.
- Health benefits.
- Group pension plan with employer matching contributions.
- Option to purchase Doman Stock at a discount price.
Monday to Friday, full-time, year-round.
651 Boulevard Industriel, Blainville, QC J7C 3V3.
