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Optical Department Manager

2 months ago

Calgary, Alberta, Canada Loblaw Companies Limited Full time

Role Overview:

This is a key leadership position within our Optical Department, responsible for delivering exceptional customer experiences and driving sales growth. As an Optical Department Manager, you will be an expert in all aspects of optical retail, with a passion for fashion, eyewear, and customer service.

Key Responsibilities:

  • Provide outstanding customer service, ensuring a personalized experience for every customer.
  • Manage employee scheduling and labor costs, ensuring optimal productivity and efficiency.
  • Maintain strong relationships with Head Office, ensuring seamless communication and collaboration.
  • Meet and exceed optical sales targets, driving revenue growth and market share.
  • Develop and implement training programs for staff, ensuring they have the skills and knowledge to deliver exceptional customer service.
  • Take measurements, fit, adjust, repair, and dispense eyeglasses, contact lenses, and specialty eyewear, ensuring accurate and timely service.
  • Order and receive product, ensuring optimal inventory levels and minimizing stockouts.
  • Build and lead diverse teams, fostering a workplace culture of inclusiveness, respect, and excellence.

Requirements:

  • Provincially licensed within the jurisdiction and a minimum of 1-year optical experience.
  • Management experience is an asset, with a proven track record of leadership and team development.
  • Knowledge of MS Office Suite, with proficiency in data analysis and reporting.
  • Highly organized, diligent, and effective time management skills, with a focus on meeting deadlines and delivering results.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
  • A passion for fashion, eyewear, and the retail industry, with a commitment to staying up-to-date on industry trends and best practices.