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Assistant Team Leader

2 months ago


La Ronge, Canada Federated Co-operatives Limited Full time

About the Role:

This is an exciting opportunity to join our team as a Customer Service Team Lead at Federated Co-operatives Limited. As a key member of our team, you will be responsible for providing exceptional customer service and leading a team of sales associates to achieve sales and customer satisfaction goals.

Key Responsibilities:

  • Lead a team of sales associates to achieve sales and customer satisfaction goals
  • Provide legendary service to customers through various communication channels
  • Assist with effectively managing the development and direction of team members
  • Assist in overseeing sales, margins, expenses, inventory, and sales for the department
  • Provide training to sales associates for all store duties and for opening and closing procedures
  • Be familiar with and adhere to company policies and government regulations
  • Complete all necessary daily reports as required
  • Support and follow the Asset Protection and Safety Management systems, policies, procedures, and train sales associates accordingly
  • Assist with ensuring the department is displaying, stocking, and rotating merchandise as per company policy and standard
  • Perform minor repairs to assets as required

About You:

We are looking for a highly motivated and experienced customer service professional who is passionate about delivering exceptional customer service and leading a team to achieve sales and customer satisfaction goals. If you have a strong leadership, interpersonal, and communication skills, and the ability to successfully motivate and work with team members, we encourage you to apply.

Requirements:

  • Grade 12 or equivalent
  • 3+ years of retail sales experience in a supervisory role, preferably in the Co-operative Retailing System (CRS)
  • Strong leadership, interpersonal, and communication skills
  • Ability to successfully motivate and work with team members
  • Experience with C-Store/Gas Bar operations and general merchandise items
  • Attentive to detail and strong cash management skills
  • Must be willing to obtain propane dispenser and WHMIS certifications
  • Strong analytical and problem-solving skills, effective planner, and superb time management skills
  • Point of Sale experience and ability to work in a fast-paced, guest-facing environment
  • Valid Class 5 license and reliable vehicle for daily trips
  • Ability to fulfill physical job requirements
  • Flexible work schedule including weekends, evenings, and holidays

What We Offer:

We offer a competitive salary, comprehensive benefits package, and an employer-matched pension plan. We also encourage our employees to take advantage of learning opportunities to grow and develop, and foster a culture of teamwork and innovation.