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Merchant Success Manager
2 months ago
We are seeking a highly skilled Merchant Success Manager to join our team at Rokt. As a key member of our organization, you will play a crucial role in ensuring the success and satisfaction of our merchants.
As a Merchant Success Manager, you will be responsible for providing personalized support, guidance, and strategy to our merchant partners, helping them maximize the value of our tools and achieve their business goals.
Key Responsibilities- Establish Processes: Collaborate with the Head of Merchant Success to develop and implement efficient processes and playbooks to enhance the effectiveness of the Merchant Success organization.
- Support Team Building: Assist in identifying and hiring exceptional talent for the merchant success team, contributing to the growth and success of the department.
- Drive Performance: Work closely with the leadership team to develop and execute strategies aimed at driving significant performance and achieving established goals.
- Promote Culture: Actively contribute to fostering a positive and inclusive culture that resonates throughout the company.
- Make the Connection: Act as an owner, driving strong relationships with direct points of contact within the merchants organization.
- Align on Value, Drive Expansion: Highlight the strong connection between our products and their value to customers, discovering new opportunities to grow the AfterSell product line, ensuring it fulfills the requirements of our merchants.
We are looking for a candidate who embodies the following qualities:
- Customer-Centric: Prioritize the needs of our merchants, consistently putting yourself in their shoes and advocating for their success.
- Experienced: Bring a solid foundation of experience in sales, customer success, or a related field, demonstrating your ability to excel in a client-facing role.
- Effective Communicator: Possess strong communication skills, allowing you to convey complex concepts in a clear and compelling manner, fostering positive relationships with merchants.
- Values-Driven: Embody integrity, excellence, respect, and collaboration in your interactions with merchants and colleagues alike.
- Entrepreneurial Spirit: Thrive in a fast-paced environment, comfortable adapting to rapid changes and challenges.
- Hardworking: Understand the value of hard work and are committed to delivering exceptional results for our merchants.
- Priority-Oriented: Know how to prioritize tasks effectively to drive progress and achieve goals.
- Passionate: Genuinely enjoy every aspect of your role, finding fulfillment in helping merchants succeed and contributing to the company's growth.
Rokt is a mission-driven, hyper-growth community of curious explorers, aiming to unlock the full potential in ecommerce and beyond. Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so, we either win or learn. We work together as one aligned team, never letting egos get in the way of brilliant ideas. We value diversity, transparency, and smart, humble people who enjoy building a disruptive business together. We pride ourselves on being a force for good, making the world better.
About the BenefitsWe offer a comprehensive package of benefits, including:
- Accelerate Your Career: We offer roadmaps to leadership and an annual $5000 training allowance.
- Become a Shareholder: Every Rokt'star gets equity in the company.
- Enjoy Catered Lunch and Healthy Snacks: Plus, join the gym on us.
- Access Generous Retirement Plans: Like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family.
- Dog-Friendly Office
- Extra Leave: Bonus annual leave, sabbatical leave, etc.
- Work with the Greatest Talent in Town
- See the World: We have offices in New York, Seattle, Sydney, Tokyo, and London.
We believe we're better together. We love spending time together and are in the office most days (teams are in the office 4 days per week). We also get that you need to balance your life and your commitments, so you have the flexibility to manage your own hours and can spend up to a week of every quarter working from anywhere.
